Add different support channels (Facebook, Whatsapp, etc) within the dashboard
I woud like to see facebook messenger and/or whatsapp support witihin the same dashboard to have a full service support dashboard.
Thank you for choosing tawk.to and for sharing your ideas with us.
Our Facebook and WhatsApp integrations are already on our future roadmap. We will post updates once the feature has been implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at firstname.lastname@example.org
Alternatively, you can reach me here at email@example.com
any update in this matter?
Thats very needed!!
Michael Schiffer commented
You should build the option to integrate other channels like whatsapp, instagram, twitter and FB... this would boost the tool to omnichannel.
You should consider it, I am thinking about moving to freshchat.com since they got that particular functionality
Would be awesome to be able to talk to customers through what's app within the tawk.to app.