Add voice chat/calling feature
I know it isn't far fetched but definitely would need a bit of planning, but tethering in some sort of voice chat/calling feature. There are many web based voice chats on the rise, and I figured that this would be the next great step in customer service.
I already have numbers from google voice that I use with my website, and it would prove beneficial to have tawk.to tethered to it. Maybe to track stats? Calls? Either way, it would cut down on the bulk of using several different [unreliable] services like google voice.
Video/Voice chat is now available in the Add-on store.
We cant image a world without Voice call communication, many APIs are there to integrate in web, iOS and android platform. I found an interesting article with top Voice chat/call APIs, and sharing this here : https://habr.com/en/post/538150/
Raghu Raji commented
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Daljit Singh commented
According to me, the voice call and video call feature should be different. So that those who only need to do voice calls, have to pay less money. I mean most new startups can not afford that in some countries like India. You guys should make voice call as seprate feature so that someone can pay $10 and get 500 mints, then pay $20 and get 1500 mints, and if pay $29 then unlimited calls. Your plans should be something like this.
For the vidoe call i recomend the same.
And the screenshare can go with the video call. I am going to use the voice and video on my website https://www.khalsa-website-designers.net/ will try this addon soon.
great idea !!
Voice calling, and subsequent storing of the calls in the existing ticket system, would be incredible. Even a Twilio integration would be perfect, allowing us to use our existing phone numbers.
If you had Voice, you now have something very close to Zendesk/Freshdesk, at a fraction of the cost (and with far less complications than those services).
Voice calling via the app, would be great idea!
Dimitris Moshopoulos commented
Oh yes!!! I voted in favor of this as well. It would be awesome to have this feature in your excellent app. Maybe have the option of video too? Just sayin'... In any case, talk.to is awesome!!!
Voice chat would kill this app for me. I vote no :p
We need this soon!
that would be incredible
David Kreiger commented
This would be extremely helpful for sales teams!!!
Yes please, like on intercom app ! :)
Siva Kumar commented
Please provide web call facility in your chat plugin
No need of Video but at least voice feature should be added
It will be better if you add a calling feature to the chat box
hi team ,
The works are really impressive , in future if you come with voice convstn with the clients like skype or watsapp it would be grt.
Raihan Mohamed commented
A cool thing to add would be voice chat
Henrik Notlev commented
Sometimes it is just easier to talk to the customer. An option of IP telephony would be awesome.
Tatkal World commented
Add Click to Call Button so that Customber Can Directly Call From Browser
Video will be amazing offering for tawk.to