Integrate with Shopify more
I've used another chat app that also integrated with Shopify. They had a really useful feature that shows what a visitor has in their cart.
They also had the option to trigger a chat window when a visitor would abandon their cart (so cart > checkout > cart = chat window popup).
It would also be great to see a sales history of some sort, so you can improvise offering discount codes without having to look up visitors in Shopify.
Thank you for choosing tawk.to and for sharing your ideas with us.
Our Shopify integrations add a separate tab in the tawk.to Chat window to allow agents easy access to each customer's order status.
To learn more about our Shopify integration, check out this link: https://help.tawk.to/article/shopify
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at firstname.lastname@example.org
Alternatively, you can reach me here at email@example.com
For customers with an email, would love to see order and address information imported from Shopify to Tawk as well!
James Ashley commented
Show agents the details of a customers basket that has been abandoned.
BariatricPal Store commented
This would be AMAZING and EXACTLY what we are looking for!!