I would like the chat system to offer the user the option to go to a URL where they can open a manual ticket if there is no one available.
When a user starts a chat and no one is available to take it, the system only sends an email with the transcript. I would like to be able to configure an option that instead tells the user no one is available, and asks whether they would like to be directed to a URL that allows them to manually create a support ticket on our system.
Juan Jimenez
shared this idea
Hi there Juan,
The offline widget is meant for this exact purpose.
Hope this solves your question!
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Rajendra Dewani
commented
Hi tawk.to Team,
Any Updates on this ?
Is there any way we can customize the widget ?
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Rajendra Dewani
commented
HI,
Are you referring to
Select a view to customize the widget content, and add a prechat form.
When Online
When Away
When Offline
Pre chat FormWe are able to add text on top of the window, add input text but cannot a hyper link to our support / kb website.
When there is no one only we get the offline widget displayed, as there is input text, the user can fill up the details but there is no way to get them redirected or clickable link so that they can be directed to our support site.
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Juan Jimenez
commented
Ok, but it seems your Offline Widget only offers the option to open a ticket on tawk.to. I don't want that -- I want the user to be redirected to my web site and my ticketing system. ??
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Anonymous
commented
i agree - an answering machine for chat.