Include the webpage, not just the domain, the chat was initiated on in the email transcripts.
You can see the exact page a visitor is on while using the web admin page. However, when the chat is finished and the transcript is emailed only the domain is included. I've got multiple products that need various different replies based on where the chat is coming from.
For example. If you are on a page asking the chat operator about shoes for sale, and your websites also sells umbrellas, the transcript should have some indication that the conversation was on the shoe page. (yes, if they conversation includes mentions of shoes this would be obvious. Let's just assume the convo was about the weather :)
Hi there Jason,
This is a good idea but I don’t see how to implement it in a way that would be 100% accurate because a person can navigate to another product while talking about a different product. Including all visitor history would not make sense either.
Agents can use notes for this specific reason.
Hope this answers your request.
Jason Wofford commented
Thanks for taking the time to answer my question.
Having the entire visitor history would be great but all I am interested in is just the initial page the chat was started on.
Update: After posting this question I have changed my work flow to manually lookup the email chat transcript online, where the entire visitor history is located. Not efficient but through