Remove client cookies from the widget
It would be desiderable to allow a "remove client data on chat closed" from the widget configuration menu. I've some clients that chat with us from a public computer. We ask for client's name prior to chat but once the client close the chat, the next client is not asked to fill his/her name and the name of the previous client is used, because the computer is the same.
Manuel Domínguez Dorado
shared this idea
Hi there Manuel,
We are not planning on removing the cookie data because it breaks the statistics. But you can inform Visitors to use the incognito mode that most of the modern browsers have and that will clear cookies automatically after closing the browser window.
Hope this helps!
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Tony Boutwell
commented
Agreed. Statistics should not overrule security. Most people will not know (if they are asking questions for the first time) to use incognito mode. In our case, we would like the pre-chat form to come up each time but it will not do that because of the cookie. :(
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Mathias Lykkegaard Lorenzen commented
I have a cookie-free website that has no cookie dialogs and is fully GDPR compliant. It's sad that Tawk requires cookies to run properly.
I think it should be possible to disable. I personally don't use the statistics.