create a widget to allow the upload of forms to collect identifying information from the user.
The form feature during a live chat would allow organizations an easy way to collect information needed for someone to join. The alternative at the moment is to simply ask them the questions but if there was a pre-created form that could be used, it would simplify the process both for the agent and user.
3
votes
Ken
shared this idea
Hi there Ken,
We see that users are requesting this feature but once you are already in a conversation with a Visitor, you can manually change Visitors information in conversation details.
Hope this helps!