Ability to send a message to all online users
Ability to send to the online users of the website, a mass-message.
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Our default Basic Site Notification Trigger will automatically fire a message to all pages of your website (both main and sub-pages) when a visitor is active on your site and does not initiate a chat within the first 30 seconds. You can also create an Advanced Trigger to fire a second message if your visitor is still on the page after a time delay you specify. Learn more about triggers here:: 1. Creating and managing triggers https://help.tawk.to/article/creating-and-managing-triggers 2. Advanced Triggers https://help.tawk.to/article/advanced-triggers If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Trip Derham commented
Triggers are triggers, but what about sending a message to every visitor at once?
If I have ten users online but need to publish an update so the website will go down in like five minutes for a few minutes, is there any way for me to alert every active visitor simultaneously?
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Denis Simonis commented
I have legitimately an identical issue. Have attempted a variety of things.
Open your Team, you may need to go to the All Teams section to find your Team. Inside your Team, select the channel that you want to put the notice in. Click in the box to add a chat. Use the symbol followed by a name in a message to send a notification to everyone to prompt them to view the message.
for admins to send announcements to users, but users may not be able to respond to the announcement
Tech Support commented
Maybe this will prevent them from missing the annoumcement and not needing to start a chat with the form?
Tech Support commented
Is there a way we can send out system wide announcements such as see what's new in the latest release?
At the moment we created a trigger and set to only go off on our specific domain to not annoy our other websites - however .. we enabled it to show only once.
If we then go and want to edit that to send out an annoumcement say in a weeks time... this then won't show ... which means I guess recreating the trigger from scratch each time which means creating loads of triggers.
I guess it's an ability to send out an existing trigger again or something along those lines as it could be a handy integrated announcement system.
So it would show up like a trigger currently does when theyre on the website / software.
Kenny Huo commented
Could you develop a function? Send message to all visitors. For example, I hold a FB live. Need to let visitors know now is live
I would really like this feature! This will help us out as we try to contact viewers as they are going onto a certain page, like pricing.
Istiak Ferdous commented
It will increase your work. Mostly when they fall in any problem they open the chat but if you mass chat in before they start you will have to handle all off them and sometimes user will get stressed if it pops out and keeps some of their some pixels of their screen busy they will pop out soon if they have no questions and sometimes they can also unlike the chat and it will be a negative sentiment so I would suggest if you use a trigger when user fall in problem.