PLEASE FIX the chat popping up when scrolling (on mobile)!
No, i'm not talking about triggers. The chat window pops up on accident due to typical visitor scrolling behavior on mobile devices.
On mobile, if you tap on the chat bubble button, but don't lift your finger yet, and then slide it to the top of the screen, the chat window immediately pops up. If the finger is being released when not on top of the chat bubble it should not be popping up - common sense.
While most people realize this is accidental, it can cause a huge amount of issues with customer confusion - so much so that i've had to disable the mobile widget. Please fix this simple issue!
Hi there Brian,
Thank you for the submission. This is now fixed! Here you’ll find more information on it: https://www.tawk.to/updates/mobile-widget-for-the-desktop-and-more/
Putra Ambara commented
I am one of your million big fans of tawk.to chatting tools that your team continuosly is developing to be best ever agent centric tools. I have been experiencing one minor issue that I would address to you. The drop down menu (login via mobile web browser) used to be ok, but now it pull up instantl, never stay hanging so I could see all the menu; Dashboard, Monitoring, Message etc. I have read through all the feedback from other users, seems no one is experiencing this minor. I need your advise. Thank you again
Cannot wait, you have no idea! My customers are computer dummies, so without mobile support they just flood our phone support channel instead - and support over the phone is basically a layer of hell in Dante's inferno.