Let only the administrator see what everybody is chatting, not the entire sales team.
I have just started using tawk.to in one of my client's website. Although I have just noticed that my whole sales team sees what everybody is chatting. It would be perfect if only the administrator saw other people's conversation. Would that be possible? Thank you.
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your ideas with us. We currently don't have an option for hiding chats from other agents or departments. All chats can be viewed by all members of a property. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Sasuke Uchiha commented
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Sarah S. Gerard commented
You can Set external chat options
You can control how users chat with people outside of your organization. If you allow your users to chat externally, you can also allow them to create and join spaces with people outside your organization.
[Deleted User] commented
Put that as a option please, so the admin can set when or when not agents can see each others chat, because there's cases when being able to see each others chat are very helpfull and necessary.
This would be very useful feature to admin control. And restrict chat between agents too.
I agree, this would be great feature. We have volunteer agents and sometimes they are sneaking on each other's conversation. This brings some problems in relations.