Minimize the chat window, without ending the chat
I have a lot of chat window at the same time, that frightful jumble, it's great if I can minimize the chat window, without ending the chat and I can maximize in when needed
I believe this feature already exists?
It would be nice to let them minimize the window without closing chat altogether. Will save time if they decide they want to chat.
Enlarge the window chatting now,minimize the others, without ending the chat
Or if you could add a closing screen saying "You are about to end the chat, are you sure? Yes/No"
Please add minimize option in chat bcoz at a time we ll handle more than 10 chats. If you add the minimize option it ll be very help full to us to view the visitor conversation properly.
When the agent has finished the chat it should be possible for the agent to minimize the window to ensure it does not affect customer behaivour in on-step check-up.