Minimize the chat window, without ending the chat
I have a lot of chat window at the same time, that frightful jumble, it's great if I can minimize the chat window, without ending the chat and I can maximize in when needed
Công
shared this idea
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. At the moment, closing the active chat window will not end the chat. It will, however, exit the agent from the chat session. Only the end-user can end the chat session. For multiple chats, I recommend setting the chat window to a two-chat view. You can do this by sliding the bar icon located at the top area of your active chat. You can join up to 4-6 chats at the same time. By setting up 2 views, you will be able to answer 2 chats at a time. You can navigate the remaining chats by clicking over the ‘Next’ arrow option. Check this image for reference: https://prnt.sc/us30hh If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Donnie Kight
commented
Did you have a fix on this issue? Challenging a relative issue yet no response from anyone and couldn't see this point taking a gander at in google.
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David
commented
51 Comments. Hi everyone, With agent workspace, the owner of the visitor session lifecycle changes and the agent gets to terminate the chat session by clicking on the 'End Chat' button. https://www.mycfavisit.biz/
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Dell Conroy
commented
Appreciative for sharing such mind blowing information.
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Katrina Sparks
commented
Interestingly
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Robert Glenn
commented
You can join up to 4-6 chats at the same time. By setting up 2 views, you will be able to answer 2 chats at a time. You can navigate the remaining chats by clicking over the ‘Next’ arrow option.
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Chaim Hackett
commented
Actually, this "feature" annoys me: I like to End Chat 1st, then copy/paste/save the chat...since this feature was implemented, I have to click End Chat, then bring it back up to save the chat.
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Jefferies commented
Chart area contains everything inside the chart window. You can find everything in the chart areas including labels, axes, data markers, rick marks and other elements. Even you can also find some two dimensional charts which are different from column charts.
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tawkagen
commented
I believe this feature already exists?
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Patrick
commented
It would be nice to let them minimize the window without closing chat altogether. Will save time if they decide they want to chat.
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Anonymous
commented
Enlarge the window chatting now,minimize the others, without ending the chat
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Anonymous
commented
Or if you could add a closing screen saying "You are about to end the chat, are you sure? Yes/No"
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Anonymous
commented
Please add minimize option in chat bcoz at a time we ll handle more than 10 chats. If you add the minimize option it ll be very help full to us to view the visitor conversation properly.
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Anonymous
commented
When the agent has finished the chat it should be possible for the agent to minimize the window to ensure it does not affect customer behaivour in on-step check-up.