Mass close messages/tickets
Mass close tickets and messages in the "Messaging" tab, we have over 600 open ones and it's almost impossible to go to every one and close it.
We have implemented mass close for tickets and history chat in tawk.to Messaging.
When you select multiple tickets or/and chats in the appearing dialog will be “Close” button.
Allan Invest Into Wine commented
Where and How to select multiple?
And how do you select multiple tickets?
Where is this mass close option for the tickets?
I suggest you introduce a multiple closure of tickets at once. Current situation is that you have to open one ticket at a time and close manually.
we have the same situation
Calvin Al commented
Very much this!
To close ticket, I need to open the ticket and click 'Close', it takes time, especially with ticket that we answered before. Please add button to close selected ticket.