Mass close messages/tickets

Mass close tickets and messages in the "Messaging" tab, we have over 600 open ones and it's almost impossible to go to every one and close it.

27 votes

Tom shared this idea · Oct 7, 2016 · Report… · Admin →

completed ·

Admintawk.to (top bird!, tawk.to) responded · Mar 4, 2019

Hi!

We have implemented mass close for tickets and history chat in tawk.to Messaging.
When you select multiple tickets or/and chats in the appearing dialog will be “Close” button.

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shahar arffa commented · January 22, 2023 2:02 AM · Report

Please consider to devolep the option to close multiple tickets at once.
We have over 1k+ messages that were completed but still in open status.

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Allan Invest Into Wine commented · January 12, 2022 4:54 PM · Report

Where and How to select multiple?

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Jerry commented · June 30, 2021 1:15 PM · Report

And how do you select multiple tickets?

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Menno commented · February 5, 2020 5:26 AM · Report

Where is this mass close option for the tickets?

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Sakiel commented · February 10, 2018 4:09 AM · Report

I suggest you introduce a multiple closure of tickets at once. Current situation is that you have to open one ticket at a time and close manually.

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Anonymous commented · August 2, 2017 8:38 AM · Report

we have the same situation

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Calvin Al commented · December 12, 2016 10:18 AM · Report

Very much this!

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santienao.com commented · May 17, 2016 8:01 PM · Report

To close ticket, I need to open the ticket and click 'Close', it takes time, especially with ticket that we answered before. Please add button to close selected ticket.

Thanks

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