Validation in pre-chat form for name, email
We should be able to make rules in the fields filled in by a visitor in order to have real data and avoid fake input, like: Name: S, Last name: S, Subject: S, Email: email@s.com
This will stop spam and fake emails being sent by users just trying to waste our time.

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Marcus G. commented
You can verify your list with direct API from various email verification vendors. You can compare the top 10 email verification vendors from here: https://www.accuwebhosting.com/blog/top-10-bulk-email-list-verification-validation-services-compared/
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. commented
Can you add email validator to Chat Widget EMAIL field in 2020?
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Tim Woolfson - ProfitableWebProjects.com commented
+1 for email validation - maybe with an API like this one? https://verifalia.com/validate-email
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Anonymous commented
Yes, this is a very good idea. It's very important to have a data validation tool. Please, make one or let us integrate with some service to do that.
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Derek commented
Users can use fake email address when inputting via email field. Emails with domain names that don't even exist can be inserted into that field. For instance your.name@a.abcdefgh123 would be accepted as a valid email.
There should be email validation, in some instances this could potentially pose a security risk.
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Anonymous commented
please add email verification functionality on pre chat survey form
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Anonymous commented
I have noticed that for offline messages ppl are generally proving fake email ids.
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JEF commented
Rules for starting a new chat
We should be able to make rules in the fields filled in by a visitor in order to have real data and avoid fake input, like: Name: S, Last name: S, Subject: S, Email: email@s.com -
Anonymous commented
yes its true
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Wouter commented
We receive regularly questions from customers who filled in the wrong mailadres in the chatform. If so, our customers do not receive our reaction and in most cases we're the bad guy.
It would be great if there is a solution for this problem, perhaps to ask two times the mailadres in the chat form or to validate the mailadres.