Artificial Intelligence Bot
Have the ability to have Tawk ask questions (what would you like to do, talk to sales or support) and automatically route those people to the right departments or people. This will keep your salespeople selling and your support people helping without wasting time to transfer them to the right people.
Patrick
shared this idea
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
Automation and agent allocation is currently on the development roadmap.
Our engineers are working on it and updates will be posted once it has been implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Rome Wells
commented
agree but that is sort of like triggers... but triggers are only 1 time conditional
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Manuel Moguilevsky
commented
Strongly agree! Please let it work also in spanish.
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Bünyamin
commented
like if nobody is online it should say like: hey! currently nobody is online! Come back later!