Artificial Intelligence Bot
Have the ability to have Tawk ask questions (what would you like to do, talk to sales or support) and automatically route those people to the right departments or people. This will keep your salespeople selling and your support people helping without wasting time to transfer them to the right people.
Patrick
shared this idea
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Automation and agent allocation is currently on the development roadmap. Our engineers are working on it and updates will be posted once it has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Tobias
commented
yes. please let the bot look inside the text snippets if there is already answer and handover the answer to user. if not good refirect...
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Mohamed
commented
Please comeup with a friendly AI based BOT builder like chatfuel.com
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Mohamed
commented
I am an active user of Tawk.to but with the rise of chat bots , it is essential to provide chat bot support . It would be great if Tawk to can implement a BOT feature backed by AI
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Steve
commented
Can I vote down this, wow nothing more annoying than sites that use auto bots... Don't have time for your customer, then the customer don't have time for you... People love our service... they call they call to a human, no extensions to push, they chat , and they instantly get a human... they email they get a prompt response,... less auto responders makes customers happy
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Amy
commented
I will better obtain an integration with Boot sites such as motion.ai or chatboot.com via API
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scott
commented
*live not liver ;-)
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scott
commented
it sounds like a good idea from the beancounters perspective... and it couldn't hurt to have this as an optional feature...but the reality is that people are fed up with having to go through a series of questions/prompts to get to a real person... which is the point of offering this whole solution anyway... so that they don't have to jump through hoops and answer questions to get to a liver person...
nothing is more annoying than having a phone recording say press 1 for sales, 2 for support, 3 for billing.... etc... let's think about the users and customers for a change instead of the bottom line...
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Rome Wells
commented
agree but that is sort of like triggers... but triggers are only 1 time conditional
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Manuel Moguilevsky
commented
Strongly agree! Please let it work also in spanish.
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Bünyamin
commented
like if nobody is online it should say like: hey! currently nobody is online! Come back later!