Support for Google Tag Manager
Being able to use Google Tag Manager with Tawk would eliminate the need to do a lot of new features to the product. You can run any number of scripts through GTM like Google Analytics (or any other kind of analytics), usability testing, conversion tracking, etc. This will certainly cut down on the requests and free you guys up to do other things. It's a no brainer as far as I'm concerned.
This is the only thing missing for us to have full conversion tracking on all enquiries from our website.
We need the ability to know when a customer sends a message and push that as an event through GTM to Google Analytics, Google Ads and also our marketing platform.
Yes Yes ! we use google ad-words and it would be very helpful to know which chats originate from those ads, We have triggers set up based on ad-pages but it doesn't filter down to reports
clearly this feature would be most useful for a public facing knowledge base.