Any plans to improve on this? Currently report show the number of calls by hourly if search by 1 date as there is a drop downlist to show by hour. For analysis, we do by monthly or quarterly. When search more than 1 day, the drop down list does not have selection by hour. The report only shows the number of chats by the dates.

Manpower can be deployed efficiently if we can have this data

Please consider enhancing the feature

Would like to see more detailed chat/ticket volume reports. So we can see not only what are busiest days, but also see busiest hours. Thank you

2 years later, no awnser... tooo badddd.... :(

This is really important, tawk should develop it!!!!

It would be great to be able to see the analytics by hours, not by days.

Add the possibility of including a report with a specific day's schedule in which we want to know how many visits we had, in the report of "volume of conversations", or a new report with all access, without answers or with answers, but with the schedule that the Visitor entered the site / chat.
Ex: select on the calendar the day 06/20/2017 from hh: mm to HH: MM.
So it would be better to count how many people viewed our site in response time within the service hours.

faster than copying the dailies in excel :-)

Daily statistics is great, but an hourly breakdown would be better and best

Chats per hour
Missed chats per hour
Average chat duration by hour
User satisfaction by hour
FRT by hour

I agree completely. Knowing when the most of my chats are coming in would be extremely helpful. I may not be able to budget for someone to watch the chat 24hrs p/day, but if I know when the majority of the chats were coming in I could schedule people around that.

Report by hour of the day. To check witch hour is necessary to add a employee.

Improve reporting tool to see how many chats per hour (instead of per day) we've received

Would be great, specially for supervisors of support\service team, to be able to monitor missed chats per specific period, not only 24 hours.