Integrate Facebook Messenger, Whatsapp, Telegram and more

This will allow us to respond not only messages coming from the live chat but also from our facebook pages. Being able to answer e-mails and other chat services such as telegram would also be great! This will save us a ton of time because it allows us to manage all our visitor's messages coming from many different sources in a single place.

1,253 votes

Anonymous shared this idea · Feb 17, 2017 · Report… · Admin →

planned ·

Admintawk.to (top bird!, tawk.to) responded · Apr 15, 2021

To All Our Valued Users, Thank you for choosing tawk.to and for sharing your suggestions here. We took note of your feedback and integrations with 3rd party apps are currently underworks. Rest assured that our engineers are looking into it and we will update you as soon as it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

Show previous admin responses (2)

An error occurred while saving the comment

Santiago Brito commented · July 8, 2020 9:32 AM · Report

Please do it!
https://nextwayhost.com

Submitting...
Anonymous commented · June 25, 2020 12:25 PM · Report

Please integrate!!!

Submitting...
Andy Dentone commented · June 15, 2020 5:01 PM · Report

Facebook & Telegram please!!

Submitting...
Dey commented · June 2, 2020 9:14 AM · Report

please add telegram

Submitting...
Yousaf commented · May 17, 2020 2:09 PM · Report

how can i get it

https://garmentmerchendising.com/

Submitting...
sergio commented · April 29, 2020 12:18 PM · Report

we need this please !!!

Submitting...
Sascha Homm commented · April 27, 2020 9:14 AM · Report

would be awesome! please add it.

Submitting...
Anonymous commented · April 22, 2020 6:50 PM · Report

Many providers now come with messenger and chatbots and TAWK is lagging in it. PLEASE add these features

Submitting...
Gerente commented · April 21, 2020 12:13 PM · Report

Please add this

Submitting...
Francisco commented · April 18, 2020 11:35 AM · Report

The support team says they are working on an integration. I want to implement it in https://dialectica.com.mx

Submitting...
Farshad commented · April 13, 2020 1:43 PM · Report

that would be awesome!

Submitting...
Anonymous commented · April 6, 2020 9:13 AM · Report

Exactly this idea also came upto my mind.
<a href="https://toytasting.tv.com/">https://toytasting.tv/</a>

Submitting...
Joseph Valenti commented · April 5, 2020 12:48 PM · Report

Any new news? Getting pressure from customers to support Whatsapp in particular, but Messenger as well.

Submitting...
Anonymous commented · March 28, 2020 2:00 PM · Report

Any news on this, so important

Submitting...
IgorAyres commented · February 12, 2020 7:42 AM · Report

more then 18 months ago.... that's very necessary integration!

Submitting...
Anonymous commented · February 6, 2020 3:39 PM · Report

PLEASE PLEASE PLEASE GET THIS DONE! :)

Submitting...
Mbekezeli Mhlanga commented · February 3, 2020 1:37 PM · Report

Can you guys give us more permissions to work with on your API? We tried doing this ourselves but your current API allows us to post events types only and we want to be able to have a 2-way chat on it. Can you please kindly provide access so we can do this ourselves and maybe help you do yours faster?

Submitting...
Anonymous commented · October 2, 2019 10:17 AM · Report

I recently switched from Tawk to Callbell (www.callbell.eu) as most of our website traffic comes from mobile and we now manage customer communication only on WhatsApp and Messenger.

I am afraid Tawk will take too long to build an integration with new messaging apps so I decided to switch to Callbell a couple of months ago.

Submitting...
Anonymous commented · September 17, 2019 1:40 PM · Report

Twilio API would be amazing.

Submitting...
IFormers commented · September 4, 2019 7:11 AM · Report

Jivo Chat apparently does it since Tawk isn't responding.

Submitting...