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Integrate Facebook Messenger, Whatsapp, Telegram and more

This will allow us to respond not only messages coming from the live chat but also from our facebook pages. Being able to answer e-mails and other chat services such as telegram would also be great! This will save us a ton of time because it allows us to manage all our visitor's messages coming from many different sources in a single place.

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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planned  ·  Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users,

Thank you for choosing tawk.to and for sharing your suggestions here.

We took note of your feedback and integrations with 3rd party apps are currently underworks.

Rest assured that our engineers are looking into it and we will update you as soon as it is implemented.

Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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  • Jesus de la Garza commented  ·   ·  Flag as inappropriate

    I honestly think whatsapp and facebook messenger integration are a must have. I hope you can work on this. Thank you!

  • hassan commented  ·   ·  Flag as inappropriate

    Hi Tawk,

    Please we heard about new app that FB pushed name crisp this app allow the customer to do integration with (messenger, Twitter, instagram etc.) so why you are too late to do the same although you are the first of who do this business

  • Anonymous commented  ·   ·  Flag as inappropriate

    Capture facebook ID of the user engaging and offer the ability to reply to them in facebook chat. Saw this on another chat system.

  • Jeswin Joseph commented  ·   ·  Flag as inappropriate

    Livechat and HappyFox both have this feature. This way all the ticketing for facebook messages as well as from website can be consolidated under Tawk system

  • Hammad commented  ·   ·  Flag as inappropriate

    When should we expect this integration in Tawk.to? Do we have any tentative timeline? :)
    I have been using an Omni Channel and paying them a lot for using non-voice communication channel like chat, social media, ticketing etc.
    Therefore, we would definitely move to tawk.to from existing Omni Channel Solution, if Tawk.to can provide us Social Media Integration.

    Thank you Tawk.

  • Tom M commented  ·   ·  Flag as inappropriate

    Seriously?? Plan it has paying plan, but plan-it !!! :) If you do so and with other social media, you just have THE perfect pro chat tool!

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