Skip to content

I suggest you ...

← Feedback

Integrate Facebook Messenger, Whatsapp, Telegram and more

This will allow us to respond not only messages coming from the live chat but also from our facebook pages. Being able to answer e-mails and other chat services such as telegram would also be great! This will save us a ton of time because it allows us to manage all our visitor's messages coming from many different sources in a single place.

1,253 votes
Vote

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
You have left! (?) (thinking…)
Anonymous shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
planned  ·  Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users, Thank you for choosing tawk.to and for sharing your suggestions here. We took note of your feedback and integrations with 3rd party apps are currently underworks. Rest assured that our engineers are looking into it and we will update you as soon as it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

Show previous admin responses (2)

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Anonymous commented  ·   ·  Report

    Integration with whatsapp, facebook. Even if it is a paid resource

  • Iggs commented  ·   ·  Report

    This is very key. I suggest this be prioritised.

  • GoGeek commented  ·   ·  Report

    I'd very much like to see this feature added!

  • Anibal commented  ·   ·  Report

    i have to delete tawk to install whatsapp butonn :(

  • Anonymous commented  ·   ·  Report

    Capture facebook ID of the user engaging and offer the ability to reply to them in facebook chat. Saw this on another chat system.

  • Jeswin Joseph commented  ·   ·  Report

    Livechat and HappyFox both have this feature. This way all the ticketing for facebook messages as well as from website can be consolidated under Tawk system

  • Hammad commented  ·   ·  Report

    When should we expect this integration in Tawk.to? Do we have any tentative timeline? :)
    I have been using an Omni Channel and paying them a lot for using non-voice communication channel like chat, social media, ticketing etc.
    Therefore, we would definitely move to tawk.to from existing Omni Channel Solution, if Tawk.to can provide us Social Media Integration.

    Thank you Tawk.

  • Anonymous commented  ·   ·  Report

    facebook bussines page messenger integrate to tawk.to will be great future.

  • Anonymous commented  ·   ·  Report

    That would be amazing, since most of our customers definitely use WhatsApp!

  • Soko commented  ·   ·  Report

    Any updates ???

  • Tom M commented  ·   ·  Report

    Seriously?? Plan it has paying plan, but plan-it !!! :) If you do so and with other social media, you just have THE perfect pro chat tool!

  • Anonymous commented  ·   ·  Report

    yes its will be nice if tawk can integrate with facebook chats, other chats apps already do that.

  • Anonymous commented  ·   ·  Report

    can you add a feature that it can be integrated to facebook messenger so that we can access just one. website and facebook page

  • Marc commented  ·   ·  Report

    the ability to generate a support ticket automatically via a social media post, message or interaction (via at least Facebook and Twitter) would be ideal.

  • Anonymous commented  ·   ·  Report

    Greatly looking forward to this feature. Many of my customers chat through facebook and would be great if this feature can combine both web chat and facebook chat in 1 dashboard

1 2 3 4 6 8

Feedback: Integrations

Categories

Feedback and Knowledge Base

(thinking…)