Integrate Facebook Messenger, Whatsapp, Telegram and more
This will allow us to respond not only messages coming from the live chat but also from our facebook pages. Being able to answer e-mails and other chat services such as telegram would also be great! This will save us a ton of time because it allows us to manage all our visitor's messages coming from many different sources in a single place.
Anonymous
shared this idea
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your suggestions here. We took note of your feedback and integrations with 3rd party apps are currently underworks. Rest assured that our engineers are looking into it and we will update you as soon as it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Anonymous
commented
yes its will be nice if tawk can integrate with facebook chats, other chats apps already do that.
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Anonymous
commented
Any news on this?
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Anonymous
commented
can you add a feature that it can be integrated to facebook messenger so that we can access just one. website and facebook page
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Marc
commented
the ability to generate a support ticket automatically via a social media post, message or interaction (via at least Facebook and Twitter) would be ideal.
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Anonymous
commented
Greatly looking forward to this feature. Many of my customers chat through facebook and would be great if this feature can combine both web chat and facebook chat in 1 dashboard
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Jayden
commented
any latest updates for this features?
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Hai
commented
I want this fearture, too. It would be great to have this on tawk.to soon.
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Anonymous
commented
Yep also a plus one for us.
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Hiram Velásquez commented
You can use tawk.to Popup url inside your Facebook tab
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Alexander van Dijl commented
Is there any update on this feature request? It is something that would be a great addition!
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Anonymous
commented
NICE IDEA
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Bamsi commented
Chatting over Whatsapp with Customers is one of the best ways because over 80% of Mobilephone users are using it. Agent should be able to set own number. Many different Websites offer already support for Whatsapp chat but nobody would like to use 2 or more Systems to communicate with Customers.
After talk with William I hope this will not be declined and the Team will accept this idea.
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carles
commented
Maybe this is what we want or need ? https://developers.facebook.com/docs/pages/tabs
We just need a dedicated url for our own tawk.to account / page ??
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Shane
commented
well you should cause that would be very handy
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Anonymous
commented
Why dont integrate facebook, google+, twitter, snapchat and other major social media with The messaging tool? Like someone sends a comment or a pm on fb, u can turn it into a message and reply. Same goes to tweets :)
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Anonymous
commented
Theire contact https://allinone.im/imprint/
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Anonymous
commented
https://allinone.im/ i would like to have tawk.to chat on this google chrome app. it would help me a lot. just a suggestion to you. My clients come from whatsapp, skype, messenger and tawk.to. Im using the app for whatsapp, messenger and skype and would love to have tawk.to there to. Maybe you could talk to the app developers and add tawk.to
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George Petrov
commented
Please reconsider this! Whatsapp is really getting number one in online support requests
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George Petrov
commented
Yes WhatsApp integration is the way to go! Why is this declaned? It is a must have!
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Nauman
commented
Yes, Live Chat gives that option too.