Currently, we create different assets for different parts of the site (support vs sales vs general). The triggers that pop up for new customers vs existing ones are different they should be kept separate (i.e., if someone has been to the support forum less than 5 times and on a page more than 4 minutes a chat should pop up saying "new to our support forum? Is there anything we can do to help?"

That shouldn't pop up on the main site domain.com, just the support section, support.domian.com.