Different Scheduler for each department
We have different departments and working hours also different for them.Can we set up different working hours for departments?For example,Customer care services will available on 09.00-18.00 - Technical support will available 07.30-05.00.
This would be very useful. Please add this.
+3 Yes, please allow each Department to have its own Scheduler.
Our Repairs, Parts, Delivery departments close a few hours before our Sales department.
Currently, customers starting a chat with a Offline [no Members logged in] department means customers get annoyed wondering why no one replies. After starting a chat, their widget then says Online even though it initially said Offline next to the Department selector.
Tawk suggests that Members from Other Departments can respond to that customer.
Maybe that works for some businesses, but we don't want a Sales person trying to answer a Repairs question.
Instead, please allow each business to make that decision of sharing members among departments for chats or isolating members to their assigned department.
We would prefer to isolate members to their department.
We would prefer customers trying to chat with a Offline department to be presented with the "Offline" widget prompt to leave a message.
We would prefer Department specific Scheduling so that Members do not have to spend extra time logging out and back in every day.
Ross Q commented
Even thought the companies opening hours are from 9-5 some departments in the organisation are excluded from this. For example a sales team would be available from 9-5, but the support team are available from 9 - 8.
We need this feature also,can you do this?
Karl B commented
I have a suggestion for the scheduler, unless there is a way to do it, schedule times for different departments. Basically, our company has started to use tawk.to, and we have a couple of departments, sales and support, we would like to schedule sales from 9-5 when the main sales time is online as some of the team work shifts and we prefer to deal with sales inside of office hours. Support is 24 hours a day, sales is only from 9-5. Can this be an idea that can be implemented?
Widget scheduler for site is fine , it would be better if you come up with option of assigning scheduler for agent .