Customise Email Subject for Chat Transcript & Tickets
The Title Best Explains the idea.
Anonymous
shared this idea
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Hector Fernandez commented
this feature is possible ?
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Jose
commented
When a ticket is answered, an email is sent to the user. The subject of that email and in the body of the email it says "
##- Please type your reply above this line -##
This text is in English. The product is offered in several languages, and I think it would be interesting that the subjects of the emails (something so important) and the text within the body, should be able to adapt to the language in which the administrators / users of Tawk work. -
Daniele | WP-OK.it
commented
Can someone confirm that this is still not possible? Thanks!
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Anonymous
commented
Why is the field 'Email' and 'Name' not adjustable inside the ticket details?
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AnthonyV commented
I would love the ability to rename or change the Chat / Email Subject line after created.
Often times a user will send a feature request email with the title feature request. I would love to be able to update it to be more specific so that I can manage it more easily.