Have a trigger which after a user responds to it they have to fill out a pre-chat form
Jasper Flour
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The pre-chat form option will only come up when you select the Online and Offline Status under the Chat Widget Content. Alternatively, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don't respond in time. The delay message options are from 10 seconds to 1 hour. In this section, you can leave a message to your users saying that you are currently unavailable and requesting them to leave their details after. For more information, you can visit this link: https://help.tawk.to/article/creating-and-managing-triggers If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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madhav
commented
when trigger pop up, pre chat form should be there. Thanks
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Hania
commented
Completely agree with this discussion, there should be a form with the chat to get user email or name, etc. It should be pre-chat or even do not ask for details. As I think 90% of users do not provide their details in pre-chat form so they will not start chat anyway. It should be between the conversation that is perfect to get back to users.
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commented
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Anonymous
commented
My title says everything, we need a chat rescue with email field (as 99% of other live chat on the market)
Thanks for your work -
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George
commented
We are using the Basic Chat Rescuer trigger. We ask customers to leave their contact details. Would be good to have the field pop-up for them to easily do so (if they haven't already entered their contact details).
I missed a chat today, because I didn't respond in time, but I didn't have their contact details.
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David
commented
Rescue Chat gets my vote, we often get over capacity and that solution would be just right to catch the query with a nice expectation setting form.
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Brandyss Adams
commented
This is still a MUST HAVE. We are losing business if we are online but busy with another customer. The pre-chat form (before the chat even begins) not only gets in the way of the display messages, but also can act as a deterrent for individuals who feel pressure to leave their information without an already developed relationship with the brand and site.
Ultimately, the Chat Rescuer should trigger with a response and request Pre-Chat information. How this is not an existing feature is peculiar to me.
Please treat this feature as urgent (it's been nearly 2 years).
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Amanda Howell
commented
We depend on getting the email address. If that is not lost it sounds ok.
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commented
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Anthony Kasdorf
commented
Add the functionality to request the user's name and contact details after a trigger chat has been created.
We're always having to ask for the user's name and email after the fact when a trigger has been set off.
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Thach Mạnh
commented
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Anonymous
commented
Hi there, just wondering if its possible to create a post chat form. Theres a pre-chat form but many wont fill it in. What about setting up a form that triggers mid chat, or after the first user input so its more natural. User puts in first input, then form appears,
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Yunse
commented
please show automated trigger messages before the pre-chat form on mobile. Beste way to solve the issue is that when on mobile the user presses on the chat icon the messages will be shown first and then when the customer wants to entered his message and presses send, it will ask for pre-chat form details before it gets sended. Please fix that. We lose a lot of customers because of that.The way it is now the customers thinks, why should he enter his contact details just to see messages that he got. That seems for the customers as we just want to get the contact details.
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Aziz
commented
Yeah! I was about to say that. It is a very frustrating event and the customer potential is decreasing. Please, Fix it !
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Mayur S
commented
its too irritating
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Superior Ads
commented
yes this is very frustrating !!!
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Gary Barr
commented
I was just coming to mention this also. PLEASE fix this. It has such a powerful tool to not waste our time, but blocks it with the Prechat form. So I have the option of either having lots of chats for people that started it for the wrong reason (wasting lots of our time)... Or not being able to know who our legit chat people are.
PLEASE FIX THIS!
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Sarah B. Abu-Taleb commented
I would appreciate it if you would activate an automated response in the live chat.
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Will Dove
commented
Thx for responding. Yes, I think something like 'Triggers with input fields' would work. We've simply found that our total number of chat requests dropped dramatically after we put the prechat form in place. I think we'd get a better conversion rate if we could trigger a form after a period of time has passed without a response.