Have a trigger which after a user responds to it they have to fill out a pre-chat form
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
The pre-chat form option will only come up when you select the Online and Offline Status under the Chat Widget Content.
Alternatively, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don’t respond in time. The delay message options are from 10 seconds to 1 hour.
In this section, you can leave a message to your users saying that you are currently unavailable and requesting them to leave their details after.
For more information, you can visit this link: https://help.tawk.to/article/creating-and-managing-triggers
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
own language would be great.
Mark Poppen commented
It would be great if we could edit the email template ourselves, but I've seen other support desk apps giving the choice of a few email styles. From tickets to semi-tickets to plain email.
Mark Poppen commented
Right now the ticket replies that customers receive are pretty ugly and look very much like tickets.
I want my customers to feel like I'm using a standard email program, so that they know they're not being treated like a "case" or a number.
Customers are human. Make it feel more personal.
In the ticketing section, I have a hard time to figure out how to easily find new messages and dismiss them or mark them as read. Now I need to go through sites and folders one by one to find messages and need to dismiss them one by one with several clicks. Often I just reply to E-Mails and want to dismiss all messages that are solved already all at once. So two requests: a section that lists all open messages from all sites and pages and a way to batch handle them (mark read, delete, mark solved or whatever)
Exline Creative commented
I think it would be cool improve a bit more chat design and it would be incredible if customers could create the tickets like a Helkpdesk
Your message has been received and is currently being reviewed by our team.
If this message that customer receives
could be edited, it would be great.
The design should be managed in a professional looks