Agent Login Tracking
It would be nice to see agent login activity. So we can see when agents are logged in and active. The current reporting feature just shows chat volume. If there are no chats, we still want to be able to track what users were logged in. Thanks!


To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions.
At the moment, we can monitor the agent’s performance through User Satisfaction reporting.
This can be achieved under the Sentiments feature in which the visitor can click the thumbs up and down icon to rate the chat conversation handled by the agent.
To check the agent’s statistics for User Satisfaction, do the following:
1. Select the Reporting section on the left sidebar
2. Click the filter icon
3. Select the agent
4. Option to download the report as CSV file.
The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Anonymous commented
Really need this, no idea when agents are online...
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Admintawk.to (top bird!, tawk.to) commented
Hi,
Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions.
We value your input and we thank you for the continued support toward our product. We assure you that we are continuously working to provide excellent customer support and improve our product - in our pursuit to deliver a great tool for business and an enjoyable user experience overall.
Currently, we can monitor the agent's performance through User Satisfaction reporting. This can be achieved under the Sentiments feature
in which the visitor can click the thumbs up and down icon to rate the chat conversation handled by the agent.To check the agent's statistics for User Satisfaction, do the following:
1. Select the Reporting section on the left sidebar
2. Click the filter icon
3. Select the agent
4. Option to download the report as CSV file.The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!
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NHM commented
Trace who login our Tawk to account within specific time and day. Maybe for a months also. So that we can know their activity within specific range.
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rachel commented
Increase team member login report, which is helpful for team management.eg:login IP, online time
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Jason commented
Agreed... There is no agent reporting available. At this stage even a time log that I could export would work
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Leonardo commented
A report of online and "on call" of each agent would be perfect.
A end of day webhook with this information would be awesome.
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Yashwanth.A commented
Right now i can't see which agent logged in at what time..!
If you guys provide the Logs that could've help us a lot to track..!! -
CI commented
Need DETAILED reporting capability, not just the rinky dink stuff that currently exists... or just allow a reporting API so we can do our own analysis. couldn't care which!
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Anonymous commented
As far as I could understand from their support, this did not get added (yet). We would also really like this feature!
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Anonymous commented
was this added
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Ben commented
Defo need this!! How can I tell which of my staff is slacking off!!!
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Anonymous commented
This would be great! Need some way to track this information.
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Dentalradar commented
I need time verification when my employees were registered/logged in/out the chat, is this possible?
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Anonymous commented
get login logs (date / time) from agents registered on the chat
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Samuele commented
Very useful feature, it would be amazing
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Anonymous commented
Yes, This is needed. We received a chat after hours, and from all accounts no one should be logged in. We can't audit who was logged in to fix this in the future.
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Anonymous commented
Really need this!
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Entertainment Plus & USA Transfers commented
We'd love to have a very important tool to make sure agents are logged in during shifts.
Hard to see if numbers went down for a lack of traffic, or customer service availability.
Thank you!