I suggest you ...

← Feedback

Agent Login Tracking

It would be nice to see agent login activity. So we can see when agents are logged in and active. The current reporting feature just shows chat volume. If there are no chats, we still want to be able to track what users were logged in. Thanks!

503 votes
Vote

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
You have left! (?) (thinking…)
Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users,

Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions.

At the moment, we can monitor the agent’s performance through User Satisfaction reporting.

This can be achieved under the Sentiments feature in which the visitor can click the thumbs up and down icon to rate the chat conversation handled by the agent.

To check the agent’s statistics for User Satisfaction, do the following:

1. Select the Reporting section on the left sidebar
2. Click the filter icon
3. Select the agent
4. Option to download the report as CSV file.

The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats.

Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

79 comments

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Admintawk.to (top bird!, tawk.to) commented  ·   ·  Flag as inappropriate

    Hi,

    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions.

    We value your input and we thank you for the continued support toward our product. We assure you that we are continuously working to provide excellent customer support and improve our product - in our pursuit to deliver a great tool for business and an enjoyable user experience overall.

    Currently, we can monitor the agent's performance through User Satisfaction reporting. This can be achieved under the Sentiments feature
    in which the visitor can click the thumbs up and down icon to rate the chat conversation handled by the agent.

    To check the agent's statistics for User Satisfaction, do the following:

    1. Select the Reporting section on the left sidebar
    2. Click the filter icon
    3. Select the agent
    4. Option to download the report as CSV file.

    The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  • NHM commented  ·   ·  Flag as inappropriate

    Trace who login our Tawk to account within specific time and day. Maybe for a months also. So that we can know their activity within specific range.

  • rachel commented  ·   ·  Flag as inappropriate

    Increase team member login report, which is helpful for team management.eg:login IP, online time

  • Jason commented  ·   ·  Flag as inappropriate

    Agreed... There is no agent reporting available. At this stage even a time log that I could export would work

  • Leonardo commented  ·   ·  Flag as inappropriate

    A report of online and "on call" of each agent would be perfect.

    A end of day webhook with this information would be awesome.

  • Yashwanth.A commented  ·   ·  Flag as inappropriate

    Right now i can't see which agent logged in at what time..!
    If you guys provide the Logs that could've help us a lot to track..!!

  • CI commented  ·   ·  Flag as inappropriate

    Need DETAILED reporting capability, not just the rinky dink stuff that currently exists... or just allow a reporting API so we can do our own analysis. couldn't care which!

  • Anonymous commented  ·   ·  Flag as inappropriate

    As far as I could understand from their support, this did not get added (yet). We would also really like this feature!

  • Ben commented  ·   ·  Flag as inappropriate

    Defo need this!! How can I tell which of my staff is slacking off!!!

  • Dentalradar commented  ·   ·  Flag as inappropriate

    I need time verification when my employees were registered/logged in/out the chat, is this possible?

  • Anonymous commented  ·   ·  Flag as inappropriate

    Yes, This is needed. We received a chat after hours, and from all accounts no one should be logged in. We can't audit who was logged in to fix this in the future.

  • Entertainment Plus & USA Transfers commented  ·   ·  Flag as inappropriate

    We'd love to have a very important tool to make sure agents are logged in during shifts.
    Hard to see if numbers went down for a lack of traffic, or customer service availability.
    Thank you!

← Previous 1 3 4

Feedback: New features

Categories

Feedback and Knowledge Base

(thinking…)