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Enter your login password and username.
Click on the login button.
After login, the system will request to change the password immediately.
Enter a new password as required.
Once done with the process, proceed to click on the accounts tab.

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Really need this, no idea when agents are online...

Hi,

Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions.

We value your input and we thank you for the continued support toward our product. We assure you that we are continuously working to provide excellent customer support and improve our product - in our pursuit to deliver a great tool for business and an enjoyable user experience overall.

Currently, we can monitor the agent's performance through User Satisfaction reporting. This can be achieved under the Sentiments feature
in which the visitor can click the thumbs up and down icon to rate the chat conversation handled by the agent.

To check the agent's statistics for User Satisfaction, do the following:

1. Select the Reporting section on the left sidebar
2. Click the filter icon
3. Select the agent
4. Option to download the report as CSV file.

The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats.

Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

Trace who login our Tawk to account within specific time and day. Maybe for a months also. So that we can know their activity within specific range.

Increase team member login report, which is helpful for team management.eg:login IP, online time

Agreed... There is no agent reporting available. At this stage even a time log that I could export would work

A report of online and "on call" of each agent would be perfect.

A end of day webhook with this information would be awesome.

Right now i can't see which agent logged in at what time..!
If you guys provide the Logs that could've help us a lot to track..!!

Need DETAILED reporting capability, not just the rinky dink stuff that currently exists... or just allow a reporting API so we can do our own analysis. couldn't care which!

As far as I could understand from their support, this did not get added (yet). We would also really like this feature!

was this added

Defo need this!! How can I tell which of my staff is slacking off!!!

This would be great! Need some way to track this information.

I need time verification when my employees were registered/logged in/out the chat, is this possible?