Agent Login Tracking
It would be nice to see agent login activity. So we can see when agents are logged in and active. The current reporting feature just shows chat volume. If there are no chats, we still want to be able to track what users were logged in. Thanks!
Anonymous
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions. At the moment, we can monitor the agent's performance through User Satisfaction reporting. This can be achieved under the Sentiments feature in which the visitor can click the thumbs up and down icon to rate the chat conversation handled by the agent. To check the agent's statistics for User Satisfaction, do the following: 1. Select the Reporting section on the left sidebar 2. Click the filter icon 3. Select the agent 4. Option to download the report as CSV file. The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Toan Nguyen
commented
I have 3 chat support agents, I really need a log of them logging in and logging out at certain time.
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gates
commented
can we track the agents how many hours they were online?
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Hovatek
commented
Admins should be able to monitor Agents activities
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Anonymous
commented
simple as the title
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Sica
commented
It would be nice if when you have multiple websites on tawk.to you could see which websites the agents are assigned to so you know if you need to answer the chat or if you can wait for them to answer it.
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Cavid Yaqubəli commented
We would like to know when the last time agent(s) logged along with how often they are online, also for the sake of security.
We need a report to track our agent(s) on how long they been on chat and the last login/logout. Thanks!
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toveogfinn
commented
It would be nice if a there was a log for the agents.
With log in - log out and what site they have been working on. -
TS
commented
Exactly Zach!
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TS
commented
This is a no brainer!
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devin farmer
commented
If I am not mistaking you can chat with a tawk.to agent and ask them. They have their database up and can check for you. I have done it before.
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Joshua Bell
commented
We often seem to miss chats and it would be helpful to know who is causing it.
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Anonymous
commented
Private transcripts would be wonderful. A way to let multiple users sort their convos. And as an admin it would be great to see who is logged in during what times to make sure people are doing what they are supposed to be!
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Anonymous
commented
I want to know how much time each agent is online and the time of their online EG:9-10 ,10.15-16 etc.
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Zach
commented
Agreed, a Login Audit of agent activity, including Login Date/Time, Login Device (Desktop/Mobile), and Date/Time of Status Changes (from Online, to Away, to Invisible, etc).
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ChatADM
commented
Admin should be able to monitor agents live chat. This is very useful for training a new agent or monitoring outsourced agent.