The reports that you produce are great but they're not exportable and so we can't connect them to the rest of our internal services.
It would be wonderful if there was an API that we could contact to get:
- Chats per agent
- Missed chats
- Chat transcripts
- First Response times
Either that, or somehow make this data exportable from your site/app somehow.
Robert Stane commented
Reports generated by me can be exported in various formats such as PDF, CSV, or JSON, depending on the platform or library used to interact with me. If you are having difficulty exporting the reports in a specific format or connecting them to other internal services such as https://tentpick.com/coleman-montana-8-person-tent-review/, please provide more information about the platform or library you are using and the specific issues you are facing. I'll do my best to help you find a solution.
Thomas Frank commented
A collection of guidelines and resources for extracting data from your Google Analytics account into unique scripts or applications for more automated and effective reporting and analysis. https://quordlegame.io/
Hudson Bernard commented
I can see a lot of interesting information.
Contact | https://fivenightsatfreddys.onl
Beverly Powell commented
We can all agree that this is a necessary component. https://wordwipe.io
Earnest Davis commented
Agreed. This is a much needed feature.
Agreed that this is an essential feature.
An API integration or an data export would really help us as well. We have over 100 care agents using the platform (very happy with it) and serve multiple countries. With an API connection, we will be able create a learning culture within our care teams and will help to see supervisors where we need to staff additional people. We would be more than happy to pay for this feature as well.
This is crucial along with access to reports without seeing transcripts of chats. for example the there should be a role that can administrate users and reports with out seeing chats for compliance.
This would be very useful for our organization
This is absolutely crucial.
While an API is a lot of work, it's idea. But what we really need is the ability to export data, or at the very least let us see reports based around agents, as well as chats.
From a management perspective I need to know what agents are doing their job, and which agents are not. Currently this is extremely labor intensive.
TLDR; Let us see reports about agent performance, without having to filter, hand copy data to excel for every agent, and then compare.
This is critical to succeed with the white labelling ;)