plublic auto faq: add questions and answers to faq
easy build FAQ and only answer to the new questions by human. quick edit and post to FAQ would save time and help to find faster solutions

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Jacob commented
This is vital. Like FB Messenger, the ability to have pre-populated questions which in turn once tapped/selected send a predefined response.
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Adam commented
Your competitor Chatify has this feature. Simply add FAQ entries and if anything relevant if found it is suggested by the tawk bot when a user starts conversations.
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erthgj commented
This is highly recommended feature. We need to provide this for public...
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eddy commented
This is really a recommended feature.
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George commented
Add FAQ and Help articles to live chat icon. Making Live Chat not the go-to option.
https://i.imgur.com/7bNTYoZ.png
https://i.imgur.com/1DgEOWO.png
https://i.imgur.com/jXBYwzj.png