Reply to offline chat
Hi, As of now we do not have option to reply for offline chat.every time we need to convert it to ticket.
Thank you
1
vote
Anonymous
shared this idea
Hi!
Offline message is treated like ended chat, so it can’t be continued.
So the only option is to do it by ticket.
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Je Paye
commented
how can this not be a feature yet? Chatra allows you to reply so the next time the user visits the website again they can see the message.