Reply to offline chat

Hi, As of now we do not have option to reply for offline chat.every time we need to convert it to ticket.

Thank you

1 vote

Anonymous shared this idea · Jun 21, 2017 · Flag idea as inappropriate… · Admin →

declined ·

Admintawk.to (top bird!, tawk.to) responded · Oct 10, 2018

Hi!
Offline message is treated like ended chat, so it can’t be continued.
So the only option is to do it by ticket.

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Je Paye commented · December 2, 2017 10:08 PM · Flag as inappropriate

how can this not be a feature yet? Chatra allows you to reply so the next time the user visits the website again they can see the message.

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