Reply to offline chat
Hi, As of now we do not have option to reply for offline chat.every time we need to convert it to ticket.
Offline message is treated like ended chat, so it can’t be continued.
So the only option is to do it by ticket.
Je Paye commented
how can this not be a feature yet? Chatra allows you to reply so the next time the user visits the website again they can see the message.