let customer email chat transcript to themselves before minimizing chat window on close
The chat window closes straight away, the chat window should ask if the person would like an email of the transcript before it closes. (10 sec timer)
17
votes
Anonymous
shared this idea
Hi!
User can request for transcript to be emailed when chat will end and convert to history-chat while chat is ongoing and after.
If he manually ended a chat he can maximize the widget again and use “Email transcript” feature.