Add Auto Join Conversations.
I have a company. And we are soo fast for support. But sometimes slow join conversations. This is so bored. Btw, we want auto join conversations for tawkto. Thank you for reading.
Best regards!
Anonymous
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At this stage, we do not have a feature allowing agents to join conversations automatically. You can check agent response times to learn how long your customers are waiting before hearing back from an agent in the chat. To do this, visit the Monitoring tab > Live Chat > First response time To learn more, visit this link: https://help.tawk.to/article/understanding-reporting Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Eliana Kalila
commented
Yeah, please update for this. So agent that currently free will automatically join to the new conversations.
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User
commented
It is tedious to join every visitor manually.
I want to autojoin, don't want to click the button at the bottom especially when I have only one service rep.
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KYLE
commented
Great suggestion!
But...If you have more than 20 active agents, who would you like to auto-Join the conversation?The chat on-queue function would be a good addition to the features:
https://tawk.uservoice.com/forums/228427-feedback/suggestions/8632363-enable-queue -
pitch
commented
Yes it will be a very helpful feature.
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HackInterns
commented
yes, that's very much needed feature. LiveChat gives this feature and i believe all the chat system providers (Free or Paid) offers this. You must add this if you want to make it good.
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Hakan Kis
commented
yes, pleaseeee
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mehmet
commented
Yes, nice idea
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Anonymous
commented
I need this, yes!
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Anonymous
commented
Thank for votes. We need this.
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Anonymous
commented
i want auto join conversations.