Add a cc feature in the ticket for incoming and outcoming mail
It is very important to add a cc feature in the ticket system, because If incoming email (that open new ticket) was send also to other email address in cc, I nees to know who they are and also I need to reply to all when reply to ticket.
My request is really urgent! ;-)
Thanks for your works!
Giancarlo
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. A feature for sending tickets to multiple recipients is currently not available. At this stage, the only way to duplicate is to raise the ticket twice. Helpful link: https://help.tawk.to/article/creating-and-responding-to-tickets Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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AnthonyV commented
Thanks for the CRM functionality. After that, this is the next most important B2B Feature, along with the ability for a client to see all their open tickets.
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Minh Anh Vu
commented
This is a very important feature, especially working with B2B customer
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Cassie Cullum
commented
A CC and BCC field on the tickets would be incredibly helpful.
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Anonymous
commented
Please make cc and bcc on email ticket. Soemetimes. We need send multiple email to others.
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Tech Support
commented
Could multiple contacts be added on a support ticket? Take for example a company with multiple users ... and you cant to keep everyone informed and get feedback of whats going on?
Currently you have to create a ticket for each user and then people lose the thread ... it would be good if you could have more than one person copied into the email support ticket thread so they can add to things as well.
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Anonymous
commented
PLEASE ADD A CC EMAIL FUNCTION with tickets
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Rich
commented
PLEASE ADD A CC EMAIL FUNCTION with tickets
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Blessen
commented
Need the feature of adding CC on new tickets or when replying to existing tickets on the tawk platform.
Best regards.
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Ditto: Sometimes my users will use the CC's to include other users mid-stream as the conversation develops.
When they currently do this I am forced to move the conversation out into regular email. -
J
commented
when creating new ticket, it's great to have a 'cc' field, so that we can send to multiple recipient
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Carlos
commented
Hey there!
Actually, we only can put one e-mail in messaging, but other people needs to follow the messaging situation.
One alternative can be to separate the e-mails by ; and insert several e-mails.
Thanks a lot.