go conform with European privacy and data protection regulations
Sadly, the use of tawk.to within the the EU is not really legal, due to privacy and data protection concerns.
Lawyers and business advocates are telling us, we should stop using tawk - if we come across the wrong customer we could end up in legal trouble.
Fix this plz!
Admintawk.to (top bird!, tawk.to) commented
Usage of tawk.to is governed by tawk.to's online Terms of Service, tawk.to has automatically incorporated a Data Processing Addendum, which will apply to its processing of personal data, and covers GDPR.
Just as tawk.to is not able to negotiate its Terms of Service, it is not able to negotiate this Data Processing Addendum, and/or sign individual agreements with each of our users - You enter into a legally binding contract with tawk.to as a data processor through acceptance of our terms of service.
We have updated point 10 of our Terms of Service (https://www.tawk.to/terms-of-service/) to read:
(a) you are established in the European Economic Area (EEA);
(b) you provide goods or services to customers in the EEA; or
(c) you are otherwise subject to the requirements of the EU General Data Protection Regulation, tawk.to's collection and use of personal information of any European residents is also subject to our Data Processing Addendum.
Tawk.to as a Data Processor
Using the tawk.to app to manage communication with your customers means that you have engaged tawk.to as a data processor to carry out certain processing activities on your behalf.
"The DPA and tools will all be available in your dashboard" - I can't find any data processing agreement on my dashboard. I've already read your information here: https://www.tawk.to/data-protection/dpa-data-processing-addendum/ but this seems to be no help either.
Please let me know how to proceed, since it's not legal using your service without a DPA.
Admintawk.to (top bird!, tawk.to) commented
Consent form can be used in Offline mode.
Hi! Can you tell me please, if the consent form can be used in the offline mode? If not, what are the options to comply when offline? Cause we deal with a form that can't be edited so that we can receive the consent before visitors they send the message.
See this page for more info on Data Processing Agreement: https://www.tawk.to/data-protection/dpa-data-processing-addendum/
Is there a possibility to sign Data Processing Agreement with You ? GDPR forces us to do so.
There is a new option in Settings: Data & Privacy. Visitor IP Tracking can be disabled here, which was something important for us for the GDPR. Still have to check the rest of the new features.
Jep, we need this also! Please keep in mind that your users need some time to implement new solutions also. So it is really urgent to solve this. Thanks!
Hi - We also need to know when Twak is GDPR conform. And have a "Data processing Agreement" ready.
Small update. I have asked Junalyn by chat and they told me that team is aware of the GDPR and that it will be implemented before the deadline. I hope they will implement if before the deadline, so we can still use Tawk.to after May 25.
Hello. The same here from Italy. We need to have some update about GDPR.
Currently the system it is totally uncompliant to the new regulation.
Is there an update yet. It is already May 25, and we need some time to find another chat platform if there is no GDPR compliance.
David Duarte commented
Just a tip, customers in the EU will have to give consent so their data is stored on US. This can be done by adding a mandatory checkbox. But then we need a retention policy...
Waiting for any update on all this matter of GDPR.
Karthik Rengarajan commented
Any update on this? Some communication on this would be really useful to a lot of people who are relying on tawk.to. We need assurance that our user data is not misused.
Teotónio Ricardo commented
Any update on this?
Same here... we need to know what is being done for GDPR compliance. Would hate to lose Tawk, but if not compliant it's not worth the potential charges.
Any further indications on GDPR compliance - mainly IP address anonymization ??
The clock is ticking for Europe
Yeah I'm sure they either loose a ton of European users or they simply have to go conform with the GDPR. There is no other way. They have to react or otherwise people start to search for other solutions... I'm sure some of us would be happy to pay money for tawk instead of paying user data. Otherwise I'm also sure that those users who continue using tawk will get massive problems with the law.
But yes, I agree. They just talk around without giving a concrete information. That's why they don't react on this topic anymore. Only logic thing for me to do now is search for another chat plugin. Simple as that.
We also need to know when Twak is GDPR conform. Additionaly we also need a "Data processing Agreement" that we have with all other Companies like Google, Amazon, Slack etc. right now.
Any news? I hope you are preparing something so we could continue using your services...(if not, this law will force us to delete tawk.to from our websites :(.)