Auto Close chat after X minutes of inactivity
Either to auto-close the chat after a period of inactivity or a to auto-send a message.
We pay for dealing with customer chats based on the time spent by the 'chat handler' in dealing with the customer. We can measure the total time of the chat but need to know when the chat has finished. Customers and chat handlers rarely end the chat themselves therefore we need to measure user inactivity and automatically close the chat automatically after a set period of inactivity. We can then pay the chat handlers properly.
Could this be added with a trigger. Would need a condition or conditions: "no response" in "1 min", a trigger could fire a friendly reminder message automatically. "Hi, do you have any other questions?"
can we close chat with timer ? if no action during 10 minutes by ex, it should close it automatically, this will avoid manipulations