let chat transcript being sent out when chat is in progress...
... instead of being sent out only when chat is closed.
Or at least, let the client know that the transcript will be sent out on chat closure. A bit of rephrasing the "send" button by something else...
At the moment this is confusing, as nothing is sent when an email address is typed in, in the transcript section, even if the "send" button is pressed.
Thanks for your help.
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Fred
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