Upload many entrys to Knowledge Base (Massive, bulk, CSV)
Josh M commented
I agree with this, already have my knowledge base in CSV form and it would be easy to make it fit for a custom bulk spreadsheet option! Please bring this feature asap!!
I think it would be beneficial to be able to bulk upload a bunch of questions and answers into the Knowledge Base for the Agents to refer to when assisting customers.
Would be really beneficial for us to upload data from a csv file into the knowledge base from content we already have.