Turn chat online/offline manually despite other agents status and Scheduler hours
My boss is often in the office later the rest of us and would like to be able to answer chats past our "closing time" which I previously used the scheduler to turn offline at. I understand that if all users are logged out, the widget will turn offline, however many of my colleagues leave their browsers open overnight for convenience from day to day and forget to log out. It would be very helpful if there were an option for Chat Admins to change the online/offline status of the widget manually.
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. At the moment, we don't have the option to set the widget’s status to offline/online independently of agent status and the Scheduler. You can manually disable the Scheduler so it stays online all the time. However, any previously set schedule will then revert to the default schedule. When you are ready to reactivate your scheduler, you will have to configure it again. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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I would like to keep my scheduler offline on the weekends, but if there are some days/times when I am available to chat, I'd like to be able to set the widget online from my smartphone. Then, when I am unavailable, it will revert back to the regular schedule.
Add facility to toggle scheduled 'offline' time online if a member of staff is available early on some days
our main goal is to appear "online" for visitors even when we are not, tawk.to sends us a notification and then we'll answer.
On my perspective it's far more important to ensure "online" status than "offline" as some people don't even click on the widget when it's offline
It will be great if with just a click bypass the sceduler.
Sometimes we need to be online while the status it is offline!
Stavros Zacharias commented
The scheduler currently is very simplistic and needs upgrading. All propositions (and their votes) about the scheduler should had been combined into one with a title "Scheduler Upgrades".
The scheduler should:
1) be able to be turned "Online" on ad-hock basis for a certain period of time and be automatically turned to its normal status (e.g. offline) after the period of time expires. This feature may be left to the administrator to have it enabled or not.
2) able to accommodate multiple online/offline schedules within the same day (for lunch breaks or breaks between shift rotations, etc.)
3) be able to accommodate specific dates (holidays, special festivities, etc) when somebody is closed (or open for that matter) or wants to have shorter or prolonged online hours for those days, regardless of the time and the day of the week. For example, the Christmas day may be set to offline (no matter what day of the week it is on).
Mikkel Christensen commented
We've set some opening hours. But let's say we want to open the livechat for an hour during our normal offline hours - it would be great to be able to "override" and open the livechat, without editing the schedule.
Funky Moose commented
I agree with this. A simple "override schedule" button would be great. In addition, maybe add the amount of time you'll want to be online.
For example, if you're planning to work for 4 hours on a Sunday, you could click "override schedule" and a dropdown or popup would appear where you can select the amount of hours or "indefinitely".
devin farmer commented
This needs to be completed. Some people may have extra time to be online after business hours, but if we have it set to a certain time this can't be done!
devin farmer commented
I have my scheduler set to CLOSED Sundays. However, if I want to be online a certain Sunday, I think it should allow me to just override that without having to go into the scheduler and change it to open. Although when all agents are offline, the scheduler should go back to normal.