The visitor can see the last chat record
Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.
Conversation history could look like in next idea:
https://tawk.uservoice.com/forums/228427-feedback/suggestions/35792506-intercom-style-conversations
aaron
shared this idea
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your ideas with us. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ You can now enjoy the chat widget's new look and features. This includes showing the visitor's most recent conversation. To learn how to add the "Previous Conversation" card to your chat widget, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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TheWebMachine Networks
commented
Congrats. It only took you nearly 3 full years! We've already moved on to another ticketing and chat platform. 🤷♂️
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Anonymous
commented
ESSENTIAL!
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Mark
commented
Hello. How can visitors retrieve their chat history? Same complaints from our visitors when they switch applications, the previous chat disappears including our responses to them.
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Angelique
commented
+1, this feature is essential
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Igor
commented
+1, waiting for the feature to come out
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Khan
commented
LIVE Chat windows should shows all chat history of visitor and agent. For example if visitor initiated the chat then visitor and agent can see entire conversation that had done previously.
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Tobias
commented
If the visior is offline, you should can write him back, and when he comes back later he should see the messages and can reply to it.
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Tech Support
commented
We’ve actually moved off tawk to onto intercom as it caused such an issue with duplicate data. It seems updates on tawk to are pretty slow. It proved great as a proof of concept for live chat and we may fall back onto it but so far intercom is proving very good
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Anonymous
commented
Please create it as soon is possible , it will increase chats with our users and we can check who has requested, asked , what chat we did previously.
Waiting for it -
Tech Support
commented
Come on tawk to when is this coming? Intercom are miles ahead on this
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Anonymous
commented
Yes, it will be great, if chat will be continue when wisistor back. Just reopen the browser make new chat and it is very anoying :<
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[Deleted User]
commented
Yes, it will be great, if chat will be continue when wisistor back. Just reopen the browser make new chat and it is very anoying :<
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Anonymous
commented
Like intercom...
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Anonymous
commented
I like your chat, but my clients some times look for my previous anwers and they doestn exist anymore. Please. it will be very helpfull
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Anonymous
commented
Chat on the movile devices (safari) get closed 3 minutes the after chat is open and you switch to a different app, once you go back to the chat it is closed, and the dashboard show you that "the visitant has left". Since the 95% of my visitants use mobile devices it is a big impact. I hope you can create “never-ending” chat also on mobile browsers.
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Tech Support
commented
Hiya - can you add this concept to it:
https://tawk.uservoice.com/forums/228427-feedback/suggestions/35792506-intercom-style-conversationsOtherwise trying to find a bug for example would prove very difficult or trying to find a snippet of conversatoin for the history .
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Anon
commented
This seems like a privacy concern when various company employees (all with the same ip) visit. Please allow for a disable. I don't want other employees of the same company reading other chats.
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Anonymous
commented
After getting the visitor details, based on the details the visitor should be able to see the previous chat(like facebook).
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Anonymous
commented
after complete thechat cnversation, if guest again login the chat guest can see his previous chat conversation.
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Roman Šurla
commented
History of chats from same costumer should be loaded automatically to the last (open) chat that operator would know right away what is the subject of chat... Maybe could be limitation of loading of 3 last chats ....
Roman