The visitor can see the last chat record
Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.
Conversation history could look like in next idea:
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your ideas with us.
Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/
You can now enjoy the chat widget’s new look and features. This includes showing the visitor’s most recent conversation.
To learn how to add the “Previous Conversation” card to your chat widget, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
Add the feature that chats would be saved, like when you open the chat window you could see the previous conversations from "x time" before or just start a new chat.
This would be a huge improvement to overal chat experience.
I know this requires server space, but if you could implant a remote database connection to a users account to store these messages and data on own servers?
But if we have a pre-chat form asking for email, then you know which user it is.
Elle Hong commented
A full archive of history of chats done by the visitor on the chatbox.
Instead of starting each chat fresh, if it's a repeat visitor, especially one who provided an email address, then why not display the past messages in the chat window, to them and to the operator? This could be integrated with the ticket system you're developing.