Missed chat when visitor close.
If a visitor open a chat and end it before i answer it is marked as a missed chat, that make sense, BUT sometimes they open it accidentally and end it in few seconds, before i can answer it, and is also marked as a missed chat. But it wasn't, the visitor made a mistake, and it's been a problem to find out if the chat was really missed or a visitor mistake (i can't miss any chat, so i check it every day).
The sugestion would be a minimum time to be considered a missed chat (15-30s)
Lucas
shared this idea
Good morning!
We should make behaviour same for chats, since we can’t predict if such visitor is important or not for you or other user of tawk.to system. Also there could be a pre-chat form with visitor details, so visitor could be reached by creating a ticket from his chat.
You can set filter in Messaging to show you only open chats, so you can easily find them, check the messages and close.
-
Hania
commented
I think this is drawback. Yes do not know that customer is important or not but it could be potential customer who can be ready to purchase if we contact him. If you do not provide email at least he should get reply sent by team when he came back to our website. This is much crucial part.
-
Anonymous
commented
Hi there, I am wondering if there is any option for reply missed chat sometimes I miss chat from travelers and there is nonoption to reply when customers go offline.
Please assist