Edit messages
Add the ability to edit or delete messages that have been sent by the agent
Evgeniy
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have a feature to edit or remove sent messages on active chats. I would recommend creating Shortcuts, or canned responses, for repetitive replies. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct. Helpful Link: https://help.tawk.to/article/creating-and-managing-shortcuts If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Peter Wolfl commented
Like skype, give users ability to edit or remove a message via right click on it.
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Gavin
commented
Makes total sense!
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Alex
commented
Yes, it would be great!!!
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Alex
commented
What if we could edit/delete the messages we already sent on the chat? Only us, not the people that write to us.
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Anonymous
commented
Ability to Edit a response, when you are an agent. Just like in Skype. You can edit the response you give to a visitor. Often words are misspelled, and you cannot edit your last response.
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Gustavo
commented
If we write something wrong, we can't fix it... Would be great if we could edit the message sent.
It could appear like (edited) beside the message edited. -
Martijn
commented
Gitter.com has the same functionality and you can see people often use it to enhance or correct their answers/typo's.
Also the ability to completely delete a line would help very much.
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Kevin Kingfisher
commented
Simple, I make typos often and I find it useful to let agents edit their sent messages, and an option for the admin to let the end user to edit messages or not.
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Cate Wheatley
commented
If you make a mistake or reply to the wrong person when dealing with more than one chat at a time it would be good to be able to correct the mistake or delete the post to save on embarrassment!!
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Anonymous
commented
I would like to have an opportunity to edit text message once it is sent. Just like in skype, with a time and date of editing