Sure we use that - was just an idea as it would work both ways then :)

There is a contact register created according to the visits on the site. It would be interesting to create the contacts manually and also, to be able to select an account already registered for a new ticket. Currently, we have to enter the data every time we make a call for a contact. It would be interesting, too, to have a telephone field.

When issuing a new ticket manually in the Messaging section, you have to manually fill out Recipient Name, Recipient Email and a bunch of other fields telling what the issue is about. It would make life a little easier being able to select a recipient (based on an already existing contact), instead of manually entering the same recipient's data each time a ticket is manually issued for that applicable contact. If that's too complicated from a functional/technical perspective, fetching the contacts database table each time a character of the reciepient's name or email address is entered (followed by selecting the applicable contact from the fetch results) could be an alternative route.