Is there a way we can have or edit the sounds in the desktop version of tawk to. Currently we are limited to only the sounds the tawk to desktop app provides. The ability to add our own wav sounds would make it more fun with custom messgaes etc.
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Craig Downey commented
I suggest you add a custom notification option for both desktop and mobile where clients can upload their own preferred sound.
You add a computer sound where you get a human voice saying each interaction like "New Visitor, Returning Visitor, Incoming Chat, New Visitor in the Queue and so On ".
This recommendation will spark a light to your service if implemented..
kindly add a feature for agent side to add custom sounds like on new visitors add speaking girl or boy who speaks new visitor returning visitor or add options for agents to add custom sound
please add an option where we can use our own custom notification sound.
Vàng Văn Quyn commented
tawk nên có thêm chức năng thay đổi âm thanh máy khách.
We use Tawk and several other tools using sound notifications. We also use headsets for our softphones, connected to our computers.
The incoming messages sound notifications are directed to the default sound device (our headsets). This is a problem because the team as a whole is not notified, and a person in a call can get the sound notification.
It would be great if we could choose a specific output for sound notifications.
It will be great if we could upload a costume sound
Add a folder/location that allows the user to import additional/custom sound files for ring tone, etc.
Sound notification i anroid app for new visitor for quick response. & i think mobile is best way for chat.