add the ability to receive an email notification one minute after a missed chat
Sometimes we have chat operators who are not logged in but are working at our company. If they receive an email about a missed chat (or unanswered chat) after one minute a user has sent a chat message, they would be able to log in and still answer it.
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Anonymous
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Hi!
Unfortunately it won’t be possible technically.
You can use our mobile apps (for Android and iOS) to receive push-notification and if necessary reply via app.
Please note that alive mobile session will keep widget always in Online state: agent need to either change status in mobile app to Invisible, either log out or end mobile session from web-dashboard (Profile > Browser & App sessions)