Also, is there any way to have each reply on top of the previous replies because even if the visitor chat pop up is open or not open all of
When an agent writes a reply is there any way to have the chat windows pop up/open even if after the visitor minimized the chat window? Also, is there any way to have each reply on top of the previous replies because even if the visitor chat pop up is open or not open all of the previous replies are stacked on the top of the last reply which forces the visitor to have to scroll through all prior replies to get to it, because the pop up chat window does not expand to display all of the conversation?
Anonymous
shared this idea
Hi!
If visitor chat is minimized visitor will see a message preview above the widget icon with three latest messages. Under this popup is an input, so visitor can reply even without opening the chat.
Scrolling to last message will go against conversation UX (User Experience) practice for massaging behavior in most of application – user should be navigated to first unseen message. Also when user starts scrolling down his unseen messages count is decreasing – with scrolling from latest it won’t be possible.
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Anonymous
commented
thfdhg
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Anonymous
commented
Or minimally have the chat pop open automatically scrolled down to the latest reply area of the conversation. Then, if the visitor needs to review prior replies they could easily just scroll back to top.