I suggest you ...

← Feedback

Ability to see which operators are logged on -

it would assist with monitoring to ensure that all of our live chat clients are being covered and that we have operators covering all shifts

79 votes
Vote
Sign in
(thinking…)
Sign in with: Facebook Google
Forgot password?
Create a password
Signed in as (Sign out)
Close
Close
You have left! (?) (thinking…)
Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

4 comments

Sign in
(thinking…)
Sign in with: Facebook Google
Forgot password?
Create a password
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Pat commented  ·   ·  Flag as inappropriate

    As anonymous commented, this function is available via the Direct Messages/+ button path - logged-in users of the platform are shown by status.

  • David commented  ·   ·  Flag as inappropriate

    This would be excellent, status of the team would allow proper management and availibity of the service to be understood.

  • Anonymous commented  ·   ·  Flag as inappropriate

    You will be able to see ALL members (admin and agent) and their corresponding status by clicking the (+) icon in Direct Messages in the dashboard.

    Status color:

    Green = online
    Red = offline
    Grey = invisible
    Yellow = away

Feedback: Improvements

Categories

Feedback and Knowledge Base

(thinking…)