Ability to see which operators are logged on -
it would assist with monitoring to ensure that all of our live chat clients are being covered and that we have operators covering all shifts
63
votes
Anonymous
shared this idea
3 comments
-
David
commented
This would be excellent, status of the team would allow proper management and availibity of the service to be understood.
-
Anonymous
commented
You will be able to see ALL members (admin and agent) and their corresponding status by clicking the (+) icon in Direct Messages in the dashboard.
Status color:
Green = online
Red = offline
Grey = invisible
Yellow = away -
Amanda Howell
commented
Awesome idea. Let us all see each other.