Department Chat Volume Count Option has disappeared in reporting!!!
Please make sure to bring back the old department volume count back. Its very important. How would an organization keep the records and work on their future efficiency. This feature was available couple of weeks back. So i think it would not be hard to bring back the old script.
I request the fellow tawk developers to look into this matter and bring back the volume count for department heads as well.
Hoping for a prompt and helpful response. Thank You!
Having divided the working process into multiple departments, it is extremely important to have the opportunity to gather static on each department separately. While the simple feature is missing it will take at least 5 times harder to monitor chats satisfaction and response time. Hopefully it can be rolled back.
Totally agree! Please bring back the old department volume count back. We do need it.
We also would like to request to return this feature. Removal of departments filter slowed down our ability to gather and process statistics